Guide to Nursing Management and Leadership 8th Edition Tomey Test Bank

Marriner Tomey: Guide to Nursing Management and Leadership, 8^th Edition

 

Test Bank

 

Chapter 1: Communications

 

MULTIPLE CHOICE

 

1. The nurse manager instructed the nursing assistant to “rinse her hands after touching the patient.” The nurse manager meant for the nursing assistant to use universal precautions. Which part of the communication process was compromised?

a.	Ideation
b.	Encoding
c.	Transmission
d.	Receiving

 

 

ANS:   C

For the receiver to receive the message as transmitted, interference such as inappropriate directions must be overcome.

 

REF:    4

 

2. The client complains to the nurse about the noise at the nurse’s station at night. The nurse’s best response is:

a.	“I appreciate your reporting this to me.”
b.	“Thank you for contributing this information.”
c.	“What do you want me to do about this?”
d.	“Are you saying that you are unable to rest at night because of the noise?”

 

 

ANS:   D

Clarification is used when one is not sure what the other person is saying.

 

REF:    5

 

3. During a unit meeting, the nurse manager discusses ways to deal with a hostile patient. The staff nurse suggests that more time be spent with the patient. How does the nurse manager enhance the value of the staff nurse’s suggestion?

a.	Identify the staff nurse’s merits
b.	Dismiss what the staff nurse said
c.	Enhance the value of the unit
d.	Accept others’ suggestions without regard to the staff nurse’s suggestion

 

 

ANS:   A

Enhancing value differs from criticism. A merit may be a part of an idea, a good intention, an important issue that was addressed, or part of an action. One can ensure understanding and value by asking people about the value of their ideas.

 

REF:    5

 

4. The nurse educator begins the presentation on group process by asking the participants to sit in a circle. The nurse educator’s use of this physical arrangement relates to which aspect of communication?

a.	Strategy
b.	Structure
c.	Support
d.	Style

 

 

ANS:   D

Style for oral communications involves planning to engage the audience through the use of eye contact, physical space, and body movement.

 

REF:    7

 

5. The school nurse wants to use a PowerPoint presentation to educate adolescents on sexually transmitted diseases. This method of presentation relates to which aspect of communication?

a.	Supplement
b.	Style
c.	Structure
d.	Strategy

 

 

ANS:   C

Structure begins with a forecast of the main ideas to capture the audience’s attention and gives the audience an outline of the message. This can be done with PowerPoint presentations.

 

REF:    7